At Webline Technologies Ltd, we strive to ensure your order reaches you on time and in perfect condition. Please review our shipping and return guidelines below.
🚚 Shipping Policy
1. Delivery Locations
We deliver nationwide across Kenya.
- Nairobi & Environs: We use our internal dispatch team and trusted motorbike couriers.
- Upcountry (Outside Nairobi): We partner with reputable courier companies. We can also utilize PSV parcel services upon specific customer request.
2. Delivery Timelines
- Nairobi (CBD & Westlands): Same-day delivery for orders confirmed before 2:00 PM. Orders placed after this time will be delivered the next business day.
- Nairobi (Outskirts): Next-day delivery.
- Upcountry: 24 – 48 hours depending on the destination.
3. Shipping Costs
Shipping fees are calculated at checkout from the delivery area and parcel option selected.
- Nairobi Delivery: Ksh 300 - Ksh 800 depending on the delivery zone.
- Greater Nairobi: Ksh 900 - Ksh 1,500 depending on the delivery zone.
- Upcountry Courier: Ksh 400, Ksh 800, or Ksh 1,600 depending on parcel size.
- Free Delivery: Orders with a merchandise subtotal of Ksh 75,000 or more qualify for free delivery.
4. Store Pickup
You can choose to collect your order from our physical shop to avoid shipping charges.
- Location: Akshar Court 03, Crossway Road off Westlands Road, Nairobi.
- Pickup Hours: Mon-Fri (8:00 AM - 6:00 PM), Sat (9:00 AM - 4:00 PM).
- Please bring your order confirmation number and ID.
🔄 Returns & Exchange Policy
1. Return Eligibility
To be eligible for a return, your item must be:
- Unused and in the same condition that you received it.
- In the original packaging with all seals, accessories, and manuals intact.
- Accompanied by the original receipt or proof of purchase.
2. Return Window
- Defective/Wrong Items: You must notify us within 48 hours of delivery if an item is damaged, defective (Dead on Arrival), or incorrect.
- General Returns: Eligible returns must be brought back to us within 7 days of purchase.
3. Non-Returnable Items
For hygiene and licensing reasons, we cannot accept returns on:
- Software (Microsoft Office, Antivirus) if the seal is broken or key delivered.
- Opened ink or toner cartridges.
- Headphones or earphones (hygiene reasons).
- Products damaged due to misuse, electrical surges, or liquid spills.
4. Restocking Fee
If you are returning a fully functional item due to a "change of mind" or compatibility issue (where the correct item was supplied as ordered), a 15% restocking/handling fee will apply. This fee covers repackaging and administrative costs.
5. Refund Process
- Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
- Approved Refunds: Will be processed within 3-5 business days via the original method of payment (M-Pesa or Bank Transfer). Cash refunds are not instant for amounts over Ksh 5,000.
🛠️ Warranty Claims
For items that develop a fault after the return window but within the warranty period (e.g., 1 Year):
- We will assist you in booking the device with the Authorized Service Centre (e.g., HP, Dell, or Lenovo Service Centers in Nairobi).
- Warranty repair timelines are determined by the manufacturer (typically 7–21 days).
Contact Us
If you have questions about your delivery or a return, please contact our dispatch team:
- Phone: +254 721 214 644
- Email: support@webline.co.ke