1. Introduction

Welcome to Webline Technologies Ltd ("we," "our," or "us"). We are committed to protecting your privacy and ensuring your personal data is handled in compliance with the laws of Kenya, specifically the Data Protection Act, 2019.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website [Insert Website URL] or purchase our ICT products and services.

2. Information We Collect

We collect information that helps us serve you better. This includes:

A. Personal Data

When you register, place an order, or subscribe to our newsletter, we may collect:

• Identity Data: Name, Username.
• Contact Data: Billing address, Delivery address, Email address, and Phone numbers.
• Transaction Data: Details about payments to and from you and other details of products (Laptops, Printers, Accessories) you have purchased from us.

B. Payment Data

We do not store your full debit/credit card information. All payment transactions are processed through secure third-party payment gateways (e.g., M-Pesa, iPay, Pesapal, or Direct Bank Transfer).

C. Technical Data

We automatically collect information when you browse, including your IP address, browser type, operating system, and access times, to help us improve your user experience.

3. How We Use Your Information

We use the data we collect for the following legitimate business purposes:

• Order Processing: To process and deliver your orders (e.g., shipping a laptop to your location).
• Communication: To send you order confirmations, invoices, and delivery updates.
• Support: To respond to your customer service requests and warranty claims.
• Marketing: With your consent, to send you emails about new arrivals, offers, and tech news. You can opt-out at any time.
• Security: To detect and prevent fraud or unauthorized transactions.

4. Sharing of Your Information

We do not sell your personal data. We may share your information only in the following situations:

• Service Providers: With third-party logistics companies (to deliver your goods) and payment processors (to handle your payments).
• Legal Obligations: If required by Kenyan law or in response to valid requests by public authorities (e.g., the Kenya Revenue Authority or Police).

5. Data Security

We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process.

• Our website uses SSL (Secure Socket Layer) encryption.
• Access to your personal data is restricted to employees who need it to fulfill your order.

6. Your Rights (Kenya Data Protection Act)

Under the Kenyan Data Protection Act, 2019, you have the right to:

1. Access: Request a copy of the personal data we hold about you.
2. Correction: Request correction of inaccurate or incomplete data.
3. Deletion: Request the erasure of your personal data ("Right to be Forgotten"), subject to legal retention requirements (e.g., tax records).
4. Objection: Object to the processing of your personal data for direct marketing purposes.

To exercise any of these rights, please contact us using the details below.

7. Cookies Policy

We use cookies to enhance your browsing experience. Cookies help us remember your cart items and understand how you use our site. You can choose to disable cookies through your browser settings, though this may affect site functionality.

8. Third-Party Websites

Our website may contain links to third-party websites (e.g., manufacturer warranty pages). We are not responsible for the privacy practices or content of those third-party sites.

9. Contact Us

If you have questions or comments about this Privacy Policy, please contact us at:

Webline Technologies Ltd Room G12, Ground Floor, Madonna House
Westlands Road, Highridge
Nairobi, Kenya

• Email: info@webline.co.ke
• Phone: +254 721 214 644